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SWC Help Centre

You Asked, We Answered

We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.

Do you not offer discounts or sales?

Occasionally we may make offers to loyal customers via marketing campaigns.

Do you accept returns?

Yes, if the products are unused or faulty we accept returns 14 Days from purchase for a full refund. All shipping costs are at the expense of the consumer. We charge a 10% handling fee on all returns. Products that have been used and returned for refunds that are not faulty, refunds will not be given.

Why is the delivery set at 3-5 Days EU & 5-10 Days Rest of the World?

We wish to standardise our delivery policy to manage delivery expectations. Customers may receive products sooner.

Still looking for answers? Please get in touch and we’ll get back to you as soon as possible.

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